Privacy Policy

DistrictCamera.com is committed to protecting your privacy. We base our business on the trust you place in us. The information we collect helps us process orders, provide customer support, and offer a more personalized shopping experience. You can help protect your account by not sharing your username or password with anyone.

If you have any concerns, comments, or complaints, please contact us at contact@districtcamera.com.

How much information must you share?

The information we collect depends on how you interact with us. We collect information needed to process your orders, respond to your inquiries, and customize your experience.

Browse online

IP address — We use IP addresses to measure our site traffic and help provide a relevant shopping experience.

Referral site — If you come to our site through a link, the location of the referral may be captured to help us understand where our visitors come from.

Browser type — We collect browser information to help us optimize our site for the technology used by our customers.

Movements through our site — We keep track of pages you visit to help us provide a more personalized and relevant shopping experience.

Account creation

We collect account details such as your name, email address, contact information, and login information.

Purchase products online from DistrictCamera.com

We collect the billing, shipping, payment, and order information needed to process and fulfill your purchase.

Customer communications

When you contact us, we collect the information you provide, including your contact details, the contents of your messages, and any related order information.

Is your information used for any other purpose?

We use personal information to process and fulfill orders, communicate with you about your transactions, respond to questions, provide customer support, and improve our services and business processes.

We may use automated tools, including artificial intelligence, to review customer communications and related order information, route inquiries, prepare and send responses, and improve customer support. You may request assistance from a staff member at any time.

We may also analyze account and transaction information as part of our standard business practices and send offers or promotional communications, which you may choose not to receive.

Will your information be given to any other party?

We may share personal information with service providers that perform functions on our behalf, such as processing payments, fulfilling and delivering orders, hosting our systems, providing email and customer support services, and processing or storing information. This includes providers of automated tools used for the purposes described in this policy.

These providers are authorized to use personal information only as needed to provide services on our behalf or as required by law, subject to applicable confidentiality and data protection obligations.

What about email?

When you purchase online from DistrictCamera.com, we will contact you by email to confirm your order and update you on its status. We may also email you to respond to questions or provide customer support.

On occasion, we send emails with new offers and promotions. You can choose not to receive promotional emails by following the unsubscribe instructions included in them. We may still send communications related to your orders or customer service requests.

Customer satisfaction

DistrictCamera.com is committed to providing customers with a friendly and helpful experience. To understand how we are doing and how we can improve our products and services, we may occasionally contact you by phone or email to invite you to participate in research or provide feedback.

Your participation is voluntary, and you may request not to receive future research invitations.

How do we protect your information?

We use reasonable administrative and technical safeguards designed to protect personal information against unauthorized access, use, or disclosure. Access to personal information is limited to personnel and service providers who need it to perform their responsibilities.

No method of transmission over the internet or electronic storage is completely secure.

Who can see your account information?

Authorized personnel may access account information as needed to process orders, provide customer service, maintain our systems, and perform accounting or other business functions described in this policy.

Service providers may access information as needed to provide services on our behalf, subject to the limitations described above.

If you need help accessing your account, use the sign-in or account recovery options on our website, or contact us for assistance.

What if you change how you use my information?

If we change how we use your personal information, we will prominently post notice of the change on this page and provide any additional notice or obtain any consent required by applicable law.

How do you create a user account?

Use the account options on our website to create or access your account. If you have previously shopped at one of our stores and need help accessing your information online, please contact us.

What about cookies?

DistrictCamera.com uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages by SMS or email. You can choose not to receive these messages at any time.

How do you give us feedback?

Please send feedback to contact@districtcamera.com.

How do you correct inaccurate information?

You can update your basic account information through your account. To correct other account information, please contact us at contact@districtcamera.com or 877.374.6869.

We will make reasonable efforts to keep customer information complete, up to date, and accurate, and to correct errors brought to our attention, subject to applicable legal requirements.

All items except otherwise mentioned, may be returned within 15 days from the invoice date for a refund, excluding all shipping charges. Orders shipped with our Free Shipping promotion will be credited minus actual shipping charges.All items must be in original manufacturer condition (brand new, mint condition). Items and packaging, boxes, manuals, etc must be in new/unopened condition.Digital cameras must have less than 100 exposures taken in order to be returnable. Items can be returned for exchange or store credit within this period. A 10% restocking fee will apply to all refunds or all returns not qualifing with the above conditions. Refunds are issued back to the original source of the purchase.

Price Match Policy

We do not offer direct price matching, however, we do allow you to submit lower prices to us for review via our website. If your price match request is approved, we will honor the price you submitted.

Price Protection Policy

Price changes are central to electronics retail on the web. The more aggressive the pricing, the more frequent the price changes occur as we actively seek out new pricing information from the manufacturers. This is especially true with products such as cameras, lenses, camcorders, and related products such as memory cards. At this time, we do not have a price protection guarantee and we do not offer credit for price changes that have occurred after your order has been shipped. 

WE DO NOT SELL ANY Grey Market, or Imported items.All our items comefactory sealedwithFull USA warranties. We are anAuthorized USA Dealeron all the merchandise we sell.