Coverage and Benefits
- Coverage available worldwide
- Covers all parts and labor
- No deductible
- Arrange for service online
- Warranties are fully transferable
- Live chat customer support
- The warranty program is fully insured
- The largest independently owned repair facility
- Knowledgeable and friendly customer service with 24/7 support
- Warranty may be purchased as long as 90 days remains on the original manufacturer's warranty
Summary of Coverage
- Manufacturer covers first year
- Must Have Manufacturer's Warranty of 90+ Days
- Separate Lens Contract Available
- Service Contract Covers Manufacturer's Defects Only on Registered Equipment
- Service Contract Will Cover Only Manufacturer Defects on LCD Screens
The digital still camera registered below is guaranteed to operate properly according to manufacturer’s specifications for a period of 3 additional years from the expiration of the manufacturer’s warranty or we shall repair same to operate properly. This service contract must be purchased within thirty (30) days from the date the equipment hereunder is purchased. You must register this service contract within thirty (30) days with Mack Camera by visiting us at our website www.mackcam.com or by calling us toll free at 1-800-252-MACK (6225) or 973-467-2291.
In the event that this equipment requires any repair or service you must visit www.mackcam.com and arrange for service to obtain a Repair Authorization Number and current shipping charges. If you have any questions please visit us at www.mackcam.com or call Toll Free 1-800-252-MACK. For international inquiries please e-mail us at [email protected]
Mack Camera & Video Service Inc. is not responsible for international shipping and for any fees associated with Duties, Taxes or Brokerage fees upon Customs clearance..
The equipment will be restored to proper operating condition at no charge to you (this includes warranted parts and labor for manufacturer defects). Such service, repair, adjustment of the equipment is assured the registered contract holder, provided the equipment has not been tampered with, modified, damaged as a result of liquid, sand, grit, impact and physically broken parts. You may transfer ownership of this service contract to another person for a $20.00 administrative fee. Mack Camera & Video Service reserves the right to terminate service contracts if invoices are not paid within terms or are fraudulently altered by the dealers or service contract holder.
This limited service contract applies only to the product specified herein. It does not cover damaged LCD’s, interchangeable lens, batteries, remotes, power adapter, digital media, software, bent card reader pins, docking station, and additional accessories or other expenses of consequential damages.
Mack Camera and Video Service will not be liable for loss of revenues or profits, inconvenience, expense of substitute equipment, loss of incidental or consequential damages. If the unit can not be repaired by Mack Camera or the Manufacturer for manufacturer’s defects, replacement will be made with the same or equivalent model based on the contracted unit current market value at our discretion.
This service contract is not an insurance policy or a warranty. This service contract is only valid if positive identification of the unit covered hereunder is presented at the time of service.
This service contract applies only to the product (s) specified herein.
service contract is available for interchangeable lenses.