5 Year Diamond Service.
Length of Service Contact: 5 Year (The warranty starts at the date of purchase)
Coverage & Benefits:
- Covers Parts & Labor
- No Deductibles
- Toll Free Support
- Online Support
- Lemon Protection
- Fully Insured
- Only valid wthin the USA
- Coverage for drops and spills
- Impact damage
- Sand/Grit damage
- Must be purchased within 30 days
Diamond warranties include standard coverage as well coverage for malfunctions due to accidental damage from handling (ADH). This includes malfunctions due to liquid damage that were the result of an accident. All types of accidental damage, including liquid damage, will be covered at the discretion of Mack Worldwide Warranty.
- Impact Damage
- Manufacturer Defects
- Sand/Grit Damage
- Accidental Damage and Unintentional Abuse
- Mechanical Malfunctions
- Normal and Abnormal Wear and Tear
- Lemon Protection
- 2 Free CCD Cleaning for the life of the warranty (USA Only)
- 1 Free Video Head Cleaning Per Year for the Life of the Warranty (USA Only)
Every Mack Worldwide Warranty includes lemon protection for new or refurbished products purchased. This additional benefit provides a customer with a replacement or reimbursement if a product requires 3 repairs for the same malfunction and the product requires a 4th repair for the same malfunction.
How to Register
This service contract must be purchased within 30 days from the date the equipment covered hereunder is purchased. You must register this Service Contract within thirty (30) days of purchase with Mack Camera by visiting our website at www.mackcam.com or by calling our toll free number 800-252-MACK (6225) or 973-467-2291.
How to Obtain Service
In the event that this equipment requires any repair or service you must visit www.mackcam.com to obtain a Repair Authorization Number and current shipping charges. If you have any questions please feel free to visit us at www.mackcam.com or call our toll free number 800-252-MACK (6225).
Limitations of Coverage
This limited service contract applies only to the product specified herein. This service contract will cover one digital camera body and one lens providing that both pieces of equipment are listed on the same sales receipt. This plan is void if the registered product exceeds the service contract price category. Such service, repair or adjustment of the equipment is assured the registered contract holder. It does not cover units whose serial number has been altered, defaced or removed. This service contract does not cover accessory flashes, additional accessory lenses, batteries, lens caps, filters, power adapter, digital media, DVD’s, tapes, software, remotes, docking stations, cables, firmware upgrades or additional accessories.
This service contract does not cover equipment which is damaged by:
* Intentional abuse, misuse or damaged beyond recognition
You may transfer ownership of this service contract to another person for a $20.00 administrative fee. Please visit www.mackcam.com for details.
Limit of Liability
Mack Camera & Video Service, Inc. will not be liable for loss of revenues or profits, inconvenience, expenses of substitute equipment, loss of use, incidental, consequential damages, loss or damage to software and digital media. If the equipment cannot be restored to manufacturer’s specifications or is deemed by Mack Camera, in its sole discretion, to be beyond economic repair, or if the unit has been repaired 3 consecutive times for the same repair and it requires a 4th repair for the same problem, Mack will replace your unit with a reconditioned model or equivalent model which will only cover manufacturer defects for the balance of the service contract or refund you the current market value of your covered equipment in U.S. Dollars
This service contract is not an insurance policy or a warranty. This service
contact is only valid if positive identification of the unit covered hereunder
is presented at the time of service along with your proof of purchase. Mack
Camera & Video Service, Inc. reserves the right to terminate service contracts
if invoices are not paid within terms or are fraudulently altered by the dealer
or service contract holder. The laws in your state may extend your rights or
modify the terms of this Service Contract. In the event of a conflict between
the terms of this Service Contract and the laws of your state, the laws of your
state shall be controlling. To view the state disclosures please visit our
website at www.mackcam.com.